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Policies

Attendance & Punctuality Policy

Consistent attendance is essential for success at AHW Academy. Because our programs are condensed and cover a significant amount of material each day, every session matters.

Attendance Requirement

Students must attend a minimum of 85% of all scheduled class hours in order to receive a certificate of completion. Missing more than the allowable time may prevent successful completion of the program.

Punctuality Rule

Students are expected to arrive on time and be ready to participate. If a student is more than 15 minutes late, they will not be permitted to attend that class session unless prior approval has been obtained from Academy administration. This ensures minimal disruption to instruction.

Notification

If you anticipate being absent or late, you must notify the Academy office or instructor before the start of class whenever possible.

Make-up Work

Students may be required to complete additional assignments, at the instructor’s discretion, to make up for missed time. In some cases, make-up hours may be scheduled at an additional cost to the student.

Excessive Absences

Students whose attendance falls below the required threshold may be placed on probation, required to repeat portions of the program, or dismissed entirely.

Refund & Cancellation Policy

AHW Academy is committed to transparency and fairness in its tuition and fee policies. This Refund & Cancellation Policy outlines the conditions under which refunds may be granted, as well as the responsibilities of both the student and the Academy.

Registration Fee

  • A non-refundable registration fee is required to reserve a place in any program or course.
  • This fee covers administrative costs, materials preparation, and enrollment processing.

Tuition Refunds Based on Withdrawal Timing

  1. Before Class Start
    • If a student withdraws prior to the official start date of the program, all tuition payments will be refunded in full, excluding the non-refundable registration fee.
  2. During the First Week of Class
    • If a student withdraws within the first seven (7) calendar days of the program start date, a pro-rated refund of tuition will be issued.
    • The registration fee remains non-refundable.
  3. After the First Week of Class
    • No tuition refunds will be granted after the first week of instruction has begun.
    • Students who withdraw or are dismissed after this period remain financially responsible for the full tuition amount, regardless of attendance or completion.

Tuition Installment Plan (TIP)

  • Students may elect to participate in a Tuition Installment Plan (TIP), which allows tuition to be paid in scheduled installments.
  • All TIP agreements must be:
    • Formally documented in writing,
    • Acknowledged with signatures from both the student and an authorized Academy administrator, and
    • Retained in the student’s financial file.
  • Payments must be made on or before the scheduled due dates.
  • Failure to make payments on time may result in:
    • Suspension from class until the account is current,
    • Late fees or administrative charges, and/or
    • Dismissal from the program for non-payment.
  • Students on TIP remain responsible for the full tuition balance, even if they withdraw or are dismissed, provided they adhere to the refund deadlines outlined above.

Academy-Initiated Cancellations

  • If AHW Academy cancels a course or program before its start date, students will receive a 100% refund, including the registration fee.
  • If a course is terminated after it begins, the Academy will refund tuition on a pro-rated basis for the portion of the program not delivered.

Dismissal or Termination

Students dismissed from the Academy for disciplinary reasons, violation of the Code of Conduct, or failure to meet attendance or financial requirements are not entitled to refunds beyond the pro-rated policy described above (if within the first week only).

Payment Plans & Outstanding Balances

  • Students enrolled under any payment plan (including TIP) remain responsible for all unpaid tuition according to the agreed-upon schedule.
  • If a student withdraws after the refund period, the remaining tuition balance is still due and payable in full.
  • Delinquent accounts may be referred to collections, and students may be ineligible for future enrollment until balances are cleared.

Refund Requests & Processing

  • All refund or cancellation requests must be submitted in writing to the Academy’s administrative office.
  • Requests must include the student’s name, course, and reason for withdrawal.
  • Refunds, when applicable, will be processed within 30 business days of approval.
  • Refunds are issued to the original method of payment unless otherwise arranged in writing.

Special Circumstances (at Academy’s Discretion)

  • In cases of documented medical emergencies, family emergencies, or military deployment, the Academy may allow for:
    • Deferred enrollment into a future program, or
    • Partial tuition credit to be applied toward a future course.
  • These accommodations are not guaranteed and are granted solely at the discretion of the Academy’s administration.

Code of Conduct

AHW Academy is committed to maintaining a professional, respectful, and safe learning environment for all students, staff, and guests. By enrolling, students agree to abide by the following standards of conduct.

Respect & Professionalism

  • Treat all instructors, staff, classmates, and guests with courtesy, dignity, and respect at all times.
  • Discrimination, harassment, bullying, or intimidation of any kind (including verbal, written, electronic, or physical) will not be tolerated.
  • Disagreements will be handled professionally and constructively; disruptive arguments or hostility will result in disciplinary action.

Attendance & Participation

  • Students are expected to arrive on time, prepared, and ready to participate in class activities.
  • Sleeping, texting, browsing on phones, or other disengaged behavior is considered unprofessional and disruptive.
  • Students must actively participate in class discussions, skills labs, and group assignments.

Classroom & Clinical Behavior

  • Maintain a quiet and focused environment during lectures and skills sessions.
  • Side conversations, unnecessary disruptions, or disregard for instructions interfere with learning and will not be allowed.
  • Food and beverages may only be consumed in designated areas, not during skills training or in clinical spaces.

Safety & Compliance

  • All students will follow OSHA and Academy safety protocols when handling equipment, needles, sharps, or other clinical materials.
  • Protective equipment (e.g., gloves, masks, eyewear) will be worn as directed.
  • Students are prohibited from attempting procedures or using equipment without instructor supervision.
  • Any accidents, injuries, or safety violations must be reported immediately to staff.

Substance Use & Prohibited Items

  • The use or possession of illegal drugs, alcohol, vaping devices, or weapons on Academy property is strictly prohibited.
  • Students who appear impaired will be removed from class and may face dismissal.

Academic Integrity

  • Students will complete their own work. Cheating, plagiarism, falsifying records, or assisting others in dishonest practices will not be tolerated.
  • Misrepresentation of attendance, assignments, or clinical performance may result in immediate dismissal.

Technology & Devices

  • Cell phones, tablets, and laptops will only be used for class-related purposes during instruction.
  • Recording of lectures or labs is prohibited without prior written approval from the instructor and administration.
  • Misuse of Academy computers, internet access, or software will result in disciplinary action.

Dress Code & Professional Appearance

  • Students will adhere to the Academy’s dress code, which includes:
    • Approved uniforms, clean and pressed,
    • Closed-toe shoes appropriate for clinical training,
    • Proper personal hygiene and grooming.
  • Excessive fragrances, inappropriate attire, or poor hygiene will not be permitted in the classroom or clinical setting.

Property & Equipment

  • Students are responsible for treating Academy property, equipment, and supplies with care.
  • Theft, vandalism, or intentional misuse of materials will result in disciplinary action and possible legal consequences.
  • Students may be financially responsible for damaged or lost equipment due to negligence.

Social Media & Public Representation

  • Students may not post photos, videos, or information from inside the Academy, classrooms, or clinical settings without written approval.
  • Inappropriate or unprofessional social media activity that reflects negatively on the Academy will result in disciplinary action.

Disciplinary Actions

Violations of this Code of Conduct may result in one or more of the following, depending on the severity of the infraction:

  1. Verbal Warning – Documented reminder of expected conduct.
  2. Written Warning – Formal notice placed in the student’s record.
  3. Probation – Student allowed to continue under monitored conditions.
  4. Suspension – Temporary removal from class; missed time must be made up at the student’s expense.
  5. Dismissal – Permanent removal from the program, with loss of tuition as per refund/cancellation policy.

Acknowledgment

All students are required to sign the Academy acknowledgment form. By signing the Academy acknowledgment form, students confirm they understand these expectations and accept that failure to follow them may affect their enrollment status and certification eligibility.

Privacy Policy

At Aesthetics Health & Wellness Academy, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect personal information you provide directly to us, such as when you fill out contact forms, register for courses, or sign up for newsletters. This may include your name, email address, phone number, and any other information you choose to share with us.

How we use and process your information

The information we collect is used solely to:

  • Improve our website and services
  • Respond to inquiries or requests you submit
  • Process course registrations and payments
  • Send important updates, newsletters, or promotional materials (only if you opt in)

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website traffic and usage patterns. You may adjust your browser settings to refuse cookies, but some parts of the site may not function properly without them.

Who we share your data with

We do not sell, trade, or rent your personal information to third parties. Your information is only shared with trusted service providers who assist in operating our website and conducting our business, and only to the extent necessary to provide those services.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Your Choices

You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions included in those emails.

Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated revision date.